FAQ

Frequently Asked Questions (FAQ)

Last Updated: July 2026

1. How can I place an order?

You can place an order directly through our website. Simply browse our collection, select your preferred item, add it to your cart, and complete the checkout process.

2. What payment methods do you accept?

We currently support:

  • Cash on Delivery (COD)
  • Mobile Banking (where applicable)
  • Bank Transfer
  • Online Payment Gateway (where available)

3. How long does delivery take?

Delivery times may vary depending on your location.

  • Inside Dhaka: Usually 1–3 business days
  • Outside Dhaka: Usually 2–5 business days

Delivery times may be affected by courier operations, public holidays, or other unforeseen circumstances.

4. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery (COD) is available in most areas across Bangladesh.

5. Are your jewellery products authentic?

We carefully source our jewellery from trusted manufacturers and suppliers. Product descriptions and images are provided as accurately as possible. However, slight variations in color, appearance, or finish may occur due to lighting, photography, or individual display settings.

6. Can I return a product?

Returns may be accepted under certain conditions, including:

  • Wrong item delivered
  • Damaged item received
  • Defective product received

Please review our Refund & Return Policy for complete details.

7. Can I cancel my order?

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

8. Do your jewellery products come with a warranty?

Warranty availability depends on the specific product. If a product includes a warranty, the details will be clearly mentioned on its product page.

9. Will the jewellery look exactly like the photos?

We make every effort to display our products as accurately as possible. However, slight differences in color, size, or finish may occur due to photography, lighting conditions, or screen settings.

10. How can I contact Jewellery BD?

You can contact us through:

We aim to respond to all inquiries as quickly as possible.

11. Do you deliver all over Bangladesh?

Yes. We provide nationwide delivery across Bangladesh through our trusted courier partners. Delivery is available in most cities, towns, and districts. Delivery times may vary depending on your location and courier service availability.

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